FAQ

Do you have medication management tips to give me?

Every medication carries some risk, due to potential mismanagement (known as non-compliance), as well as possible side effects, allergic reactions or interactions with other drugs, alcohol or food. Knowledge is the best tool patients can arm themselves with to ensure that consumption of medications is not causing more harm than good.

When improperly used, medications meant to help with health problems can actually cause them. Quality of life is reduced and hospitalization or institutionalization – or sometimes even death – can result. The cost to individuals, in terms of well-being and independence, and also to the health care system, can be high.

I sometimes forget to take my medications. Do you have any memory aids?

Write out the daily medication schedule or ask the pharmacist for a chart to fill in. Keep it handy.

Take medication at regularly scheduled times each day. Try coordinating it with regular activities, such as meal time (if they can be taken with food), a favourite television show or bedtime.

When a new medication is prescribed, request the easiest possible dosing schedule. Post notes to yourself in prominent places to help you remember the regimen until a routine is established.

Consult the pharmacist regarding available aids and programs for organizing and remembering to take medications, such as logs, weekly pill boxes (known as dosettes), special blister packs and portable alarm systems.

Can I purchase my medications from different pharmacies?

It’s best to use one pharmacy for all medication needs, for better communications with health professionals.

Can I transfer my prescription?

Campus Pharmacy can transfer your prescriptions from your local pharmacy, anywhere in Ontario. This will allow us to have an accurate record of your medication profile and will help us serve you better! Visit or phone us with the information and we will arrange the transfer.

Can I refill my prescriptions online?

Yes you may. Simply fill out the form on our Prescriptions Refills page.

I have coverage through my parent’s drug plan. Can this plan be used at your pharmacy?

Yes, we accept all electronic health plans.

Do I have coverage as a student of Ottawa University?

Yes you may. Please see us at the store for more details.

Do you support the SFUO Health Plan?

Yes we support the SFUO Health Plan.

What are the services that Campus Pharmacy offers?

Campus Pharmacy offers

  • Prescriptions
  • Delivery Service
  • Vitamins
  • Sports care
  • Health and beauty needs
  • Scholastic Supplies
  • Pregnancy tests
  • HIV Medication
  • Stationary
  • Stamps
  • Photo Finishing
  • Fax and photocopy services
  • Bus passes / tickets
  • Phone cards
  • And MORE!

What are your store hours?

See here.

Where are you located?

(On Ottawa University Campus.)
100 Marie Curie Priv.
Health Services Building
Ottawa, ON
K1N 6N5

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Can I ask my pharmacist for confidential advice?

If you have any questions about contraception that’s best for you, or any other health related question, our professional, bilingual pharmacists are always available to answer questions and to give helpful advice!

Is Campus Pharmacy right for me?

When selecting a pharmacy, consider the following: hours of operations, delivery service, patient profiles, medication information sheets, medication reminder programs, and cost.

What to communicate with Health Professionals?

  • Inform the doctor or pharmacist if medication doesn’t seem to be effective or if unexpected symptoms appear.
  • If you’re unsure about the instructions on a label, or have any concerns regarding side effects, consult the pharmacist.
  • Talk to the pharmacist before using any over-the-counter medication, such as pain relievers, laxatives or heartburn remedies.
  • Maintain an up-to-date list of all medications- prescription and non-prescription drugs as well as vitamins and herbal medicines including the dosage. Keep a photocopy with you. Give it to hospital staff if you have an emergency or planned admission.
  • Inform the doctor and/or pharmacist if you smoke or drink alcohol, as this may alter the effectiveness of certain medications. Also advise of any known or suspected food or drug allergies.
  • Tell the doctor if you are seeing other health care providers and advise the pharmacist of prescription medications obtained elsewhere.
  • Ask the doctor or pharmacist to regularly do a medication review.
  • If opening pill bottles is difficult, ask the pharmacist for easy-to-open caps.
  • If you have visual problems, ask for large typing on labels, plus non-block letters. You might also want to request a duplicate, large-print label on a flat surface, such as a medication information sheet or a blank piece of paper. Ensure bright light and use a magnifying glass to check labels before giving out medication.
  • Before taking a new medication, thoroughly read the information sheet supplied by the pharmacist, as well as the medication label. If you have any questions, call the pharmacy to obtain clarification. Keep sheets together in a labelled file folder for easy reference.
  • Carefully follow all instructions.
  • Ask the pharmacist’s advice before crushing or splitting tablets.
  • Don’t cut short a course of treatment without consulting the doctor.
  • Post doctor’s and pharmacy telephone numbers by the phone.

Can I borrow someone else’s medication?

Never share or borrow medicine.

What’s the best way to store medicine?

Storage tips: Keep medicine in its original container, away from heat, light and moisture (don’t store it in the bathroom) and out of the sight and reach of children, as well as others who may have memory problems. Store your medications and your family’s medication in a safe area.

What should I do with expired medicine?

Never use medicine that’s discoloured or has an unusual smell; return it to the pharmacy. Also return any expired or no longer needed substances to avoid inadvertently using them and for proper disposal.